Current Openings – Rezilyens LLC https://www.rezilyens.com Rezilyens LLC Wed, 20 Oct 2021 14:14:32 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.9 https://www.rezilyens.com/wp-content/uploads/2020/06/cropped-favicon-1-32x32.png Current Openings – Rezilyens LLC https://www.rezilyens.com 32 32 SAP Basis TDMS Consultant https://www.rezilyens.com/current_openings/sap-basis-tdms-consultant/ Wed, 20 Oct 2021 14:12:22 +0000 https://www.rezilyens.com/?post_type=current_openings&p=473 The role As we ramp up our new divisions, we are looking to expand our People & Culture team by hiring a new SAP Basis TDMS Consultant who will work with our team. This is an exciting time to join a fast-growing organization which has a start-up pace and a solid foundation for growth. We are a purpose driven culture with the strong belief that our organization can help simplify the way organizations expand globally, positively impacting local economies and societies around the world!    

Technical Expertise & Responsibilities

  •  SAP Certified Technology Consultant SAP Netweaver 04 – OS/DB Migration for SAP System
  • SAP Certified Technology Associate—System Administration with Netweaver 7.0
  • SAP TDMS installation configuration experience in TDMS 3.0 and TDMS 4.0
  • Experience in SAP TDMS data migrations in ERP, CRM SCM and BI.
  • Experience in SAP TDMS standalone scrambling.
  • Completed 10 TDMS implementations using TDMS 3.0 and TDMS 4.0.
  • SAP Basis/Netweaver Administration Experience in Windows and UNIX Environments.
  • Installation, configuration and administration experience of SAP R/3, ECC SOH
  • Experience in SAP Kernel and Oracle release upgrades.
  • Experience in SAP system copies and client copies.
  • Expertise in installation of SAP ad-ons, applying support packages, SAP notes.
  • Experience in solution manager installation and configuration.
  • SAP Security Administration.
  • Experience in SAP backup and recovery procedure using SAP BRTOOLS and database Tools.
  • Database administration Experience of Oracle 7.x, 8.x, 9.x and 10G on HP-UX, Sun Solaris, Windows and Novell.
  • Experience SQL Server 2000/2005/2008 and DB2 8x/9.0 Database administration.
  • Experience in Unix (Solaris 2.5/2.6/2.7/8/9/10, HP-UX 11i, Linux and SCO) and Windows 2003/2008 administration
  • Experience in Oracle Application Server, Web logic and Websphere Application Servers.

TECHNICAL SKILLS:

  • ERP:  SAP ECC6.0, ECC5.0, SCM, CRM, SRM5.0, BI7.0, SAP EP, TDMS 4.0, TDMS 3.0, PI/XI, Netweaver7, and Solution Manager 7.0/4.0.
  • Database: Oracle, SQL Server, and Confidential DB2
  • Operating Systems: HP-UX, AIX, Solaris, Linux and Windows.
  • TADM70 SAP System: Operating System and Database Migration, SAP America SAP Certified Technology Consultant SAP Netweaver 04 – OS/DB Migration for SAP Systems SAP Certified Technology Associate System Administration with Netweaver 7.0

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>
Security Operations Center Principal Architect https://www.rezilyens.com/current_openings/security-operations-center-principal-architect/ Wed, 16 Jun 2021 12:25:57 +0000 https://www.rezilyens.com/?post_type=current_openings&p=455 The role The SOC Architect is a critical client facing role that requires the instinctive ability to recognize gaps in customer capabilities and to translate them into business requirements and an execution strategy in a clear and concise manner. The Architect will be responsible for the development of the overall vision that underlies the customer centric SOC services and plays a primary role in the design and implementation of that end-to-end services. Architect will also play a key role in introduction of new services /solutions in EY SOC portfolio in terms of evaluation, integration and deployment.

Your responsibilities

  • Design CTM, LTM and PTM related to SOC services for the SOC clients
  • Lead deployments of SOC big data solutions to the client and required technical integration with their ecosystem.
  • Updating SOC design documentation
  • Lead the technical team to deliver successful SOC services at client location
  • Liaise with the client data security team in finalizing the SOC services and take them through implementation
  • Work with delivery team to ensure integration of the project into operations
  • Key presenter to clients during executive SOC tours, along with other key executives and SOC management
  • Proposing and leading improvements of SOC services in line with dynamic regional and global cyber risk profiles and the global network
  • Raise and resolve any architectural issues/risks that could have implications against the cyber security strategy of clients
  • Key advisor to the SOC manager and SOC steering committee of any SOC innovation and technology adoption, through to integration
  • Provide governance during EY SOC services deployment and test phases at clients site to ensure compliance with and appropriateness of the security architecture

The must-have skill sets

  • 6+ years of relevant Analytics consulting or industry experience
  • At least 2 years experience working with SparkCognition, Expert System, Microsoft Cognitive Services, IBM Watson, Numenta, Deepmind, CognitiveScale, CustomerMatrix, IPSoft, Pega, Salesforce Einstein, Google Cloud Platform/Tensor Flow, or Amazon Web Services/Sagemaker, and common open-source scripting languages
  • At least 6 months experience working with Amazon Lex or IPSoft Amelia
  • At least 2 years of experience in Natural Language Processing (NLP), Linguistics, Advanced Semantic Design
  • Demonstrated expertise with at least 3 full life cycle analytics engagement across strategy, design, and implementation.

Qualification (Not Mandatory)

  • 5+ years of working experience in SOC/Enterprise Cybersecurity Architect role
  • Expert in big data applications and platforms
  • Strong open source technology experience and Strong networking and application knowledge
  • Strong solution and systems architecture experience
  • Run technology roadmap (fits to service roadmap / portfolio)
  • Good knowledge of various security architecture methods such as Enterprise Architect Frameworks like TOGAF, SABSA, etc
  • Ability to explain business principles of secure system designs in terms of business risk
  • Network monitoring technology platforms such as Fidelis XPS, RSA or others
  • Knowledge of End point protection tools, techniques and platforms such as CarbonBlack, Symantec, McAfee or others
  • Internationally recognized technical certifications in relevant areas
  • Hands-on experience with TCP/IP, switching, routing, security concepts, WAN and LAN concepts, Routing Protocols, Firewall Security policies
  • Hands-on experience with industry leading network management platforms
  • Practical experience on customer service processes and solving

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>
Threat Intel Analyst https://www.rezilyens.com/current_openings/threat-intel-analyst/ Wed, 09 Jun 2021 12:09:21 +0000 https://www.rezilyens.com/?post_type=current_openings&p=452 The role The Threat Intel Analyst will play a key role in identification, interpretation, transformation, and dissemination of threat intelligence crucial to protect. Collaborate with business and functional teams, develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project.

Your responsibilities

  • Monitor daily intelligence operations feeds and responsible for identification, analysis, processing, and distribution of intelligence related to threats and vulnerabilities
  • Develop and produce written tactical and strategic intelligence reports including data from intrusions, lateral movement, malware, DDoS, unauthorized access.
  • Strong experience analyzing and synthesizing actionable threat intelligence via open-source tools.
  • Ability to identify, create, execute, and adjust standard operating procedures for day-to-day operations.
  • Development and maintenance of detection scripts, rules, and signatures; Suricata, SIEM alerts and host-based intrusion detection signatures (Windows, Linux, Firewall, VPN, Proxy, Apache, IIS)
  • Respond to high-priority requests for information/intelligence
  • Support incident investigations
  • Research and document exploitation tools and threat actor tactics for use by incident responders.

The must-have skill sets

  • Experience performing threat intelligence activities
  • Working knowledge of network monitoring and network exploitation techniques, forensics, and intrusion detection
  • Intimate knowledge of the MITRE ATT&CK Framework, Cyber Kill Chain, Diamond Model of Intrusion Analysis, or other relevant network defense and intelligence frameworks
  • Ability to demonstrate analytical expertise, attention to detail, and critical thinking. Ability to apply structured analytic techniques to complex problems
  • Experience working with a SIEM with varied log sources to research events
  • Expertise with Sysmon and Linux audit events
  • Knowledge of one or more scripting languages for automation and complex searches

Qualification (Not Mandatory)

  • Ability to work independently and manage multiple task assignments.
  • Strong oral and written communication skills.
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>
Senior [Red Team] Security Consultant https://www.rezilyens.com/current_openings/senior-red-team-security-consultant/ Thu, 08 Apr 2021 09:14:15 +0000 https://www.rezilyens.com/?post_type=current_openings&p=436 The role Applicants for this position should be able to display leadership and business judgment in anticipating client/project needs and developing alternative solutions.

Your responsibilities

  • Compromising the target’s security by extracting information, infiltrating its systems, or breaching its physical perimeters.
  • Avoiding detection by the blue team. Many attacks occur over a fleeting period of time, making it extremely tricky for the blue team to neutralize the threat before the ‘damage’ is done.
  • Exploiting bugs and weaknesses in the target’s infrastructure. This highlights gaps in the organization’s technical security that require fixing, thus improving its security posture.
  • Initiating hostile activity – including sophisticated penetration testing – giving a reliable assessment of the blue team’s defensive capabilities.

The must-have skill sets

  • Initial reconnaissance – open-source intelligence (OSINT) for collecting information on the target.
  • Deploying command-and-control servers (C&C or C2) to establish communication with the target’s network.
  • Using decoys to throw the blue team off the scent.
  • Applying social engineering and phishing techniques to manipulate employees into exposing or revealing information to compromise their machines.
  • Physical and digital penetration testing
  • Network penetration testing and manipulation of network infrastructure
  • Shell scripting or automation of simple tasks using Perl, Python, or Ruby
  • Developing, extending, or modifying exploits, shellcode or exploit tools
  • Reverse engineering malware, data obfuscators, or ciphers
  • Thorough understanding of network protocols, data on the wire, and covert channels
  • Mastery of Unix/Linux/Mac/Windows operating systems, including bash and PowerShell
  • Build security tools and Automation Red Teaming Workflow
  • Utilize Threat Modelling methodologies to identify threats and shape Red Team operations
  • Understanding of Mitre’s ATT&CK Framework
  • SANS and Offensive Security certifications are highly desirable
  • Web Penetration Testing (OWASP and SANS)

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>
Senior SAP SD/OTC/EDI Consultant https://www.rezilyens.com/current_openings/senior-sap-sd-otc-edi-consultant/ Thu, 25 Mar 2021 07:47:17 +0000 https://www.rezilyens.com/?post_type=current_openings&p=435 The role Applicants for this position should be able to display leadership and business judgment in anticipating client/project needs and developing alternative solutions.

Your responsibilities

  • Supply Chain Functional consultant with SAP SD and Logistics background with strong EDI background in the area of Supply Chain
  • Knowledge of supply chain processes in minimum one industry type – preferably Manufacturing, if not Automotive or Retail or Life Sciences
  • EDI / XML technical/business experience in IDOC formats, BAPI’s, BDC, mapping, X12 code usage, data transfer protocols
  • Should be able to work with EDI integration team on EDI message for Orders, Order Acknowledgements, ASNs, Invoice etc. and should have worked on mapping Standard IDOCs for sales order processing including but not limited to transactions: 830, 850,855, 856, 810
  • Experience working with a technical development team for implementation and support of enhanced SAP functionalities
  • Strong understanding of integration between various SAP modules is required Good work experience with SmartForms, SAPScripts, EDI, LSMW, BAPIs, BADIs, IDOCs, ABAP Queries
  • MUST have extensive experience as an SAP SD/LE Functional Consultant using ECC 6.0

The must-have skill sets

  • Order Management , Availability Check , Delivery Process, Picking, Packing & PGI, Delivery, Handling Unit Outputs
  • IDOCs/Interfaces
  • Data maintenance related to Customer Master, Serial Number update, Material Master, etc.
  • Experience in developing new reports, new transactions and tables and interfaces
  • Can perform detailed design analysis by understanding the company’s business requirements and business processes
  • Expertise on preparation and Analysis of Functional Requirement Specification.
  • Good interpersonal and communication skills
  • Proven ability to work in both independent and team environments
  • Should be able to work with the business resources for testing and transition

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>
Principal Big Data Software Engineer https://www.rezilyens.com/current_openings/principal-big-data-software-engineer/ Sat, 05 Dec 2020 06:47:02 +0000 https://www.rezilyens.com/?post_type=current_openings&p=433 The role The individual filling the position will also define data requirements, develop mechanisms to gather and mine structured and unstructured data and will apply modeling and visualization techniques using related Big Data Programming Languages & Technologies such as EMR, Hadoop, Map Reduce, NoSQL, Azure, AWS Cloud Tool Stack, DataBricks, Snowflake, Apache Spark, Flume, Kafka, PySpark, Python, Java and other distributed environment technologies. Your responsibilities
  • Exercises technical leadership to define and drive the evolving architecture of the entire solution, and is accountable for the success of the customer solutions
  • Works closely with the business and cross-functional architects to ensure that individual program and product strategies align with business needs
  • Design and implement a highly scalable system for data pipeline and data management: -Data discovery: Define data requirements, explore and assess suitable data sources -Data migration: Create Extract Transform Load pipelines to collect and mine large scales of structured and unstructured data for data processing
  • Data Cleansing: Perform initial data quality checks on raw & extracted data by running various data tools in the big data environment
  • Data Transformation and Integration: Extract data from identified databases, process through ELT pipelines, and curate data to a structure that is relevant to the problem by selecting appropriate techniques
  • Data Modelling: Conceptualize, design and develop logical and physical data models through analysis of complex data elements, systems, data flows, dependencies, and relationships -Develop and maintain data engineering best practices and contribute to insights on data analytics and visualization concepts, methods and techniques
  • Present and review project technical objectives, status and learnings with senior leadership and develop mutually beneficial strategic alliances with customers
  • Actively mentor junior members of engineering staff by openly sharing experience, perspective, and holding routine code review
The must-have skill sets
  •  6+ years of experience related, relevant IT experience in the field of Big Data Distributed Technologies: EMR, Hadoop, Map Reduce, NoSQL, Azure, AWS Cloud Tool Stack, Event Hub, DataBricks, Snowflake
  • Have strong technical knowledge in streaming technologies: Apache SPARK, Flume, Kafka
  • Expert in programming languages: Python, Java, pySpark, Hive, Scalding, Cascalog, PyCascading
  • Proficient in Azure /AWS cloud tool stack using Blob, ADLS Gen2, Lambda, QuickSight, Azure ML
  • Have strong experience designing, implementing, and integrating REST or GraphQL APIs
  •  Have strong technical knowledge of 1 or more database technologies (MongoDB, Neo4j, PostgreSQL, etc) and maintain proficient knowledge of data structures.
  •  Have experience deploying applications using Azure or AWS cloud providers and understanding key application metrics (e.g.; performance, security, etc.)
  •  Have strong technical experience in data migrations, data cleansing, transformation, export, import
  •  Have Broad experience in data modeling concepts • Expert in Extract Load Transform (ELT) pipelines, data mining, data warehouse and data store concepts
  •  Able to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems and work well in group problem solving situations
  •  Proficient in communicating technical findings to non-technical stakeholders
  •  Thrive in a fast-paced environment
  •  Have pragmatic problem-solving skills, which enable you to navigate ambiguous or loosely defined requirements
  •  Demonstrated an ability to drive adoption of technology recommendations which then have a direct measurable impact.
  •  Able to define the software implementation strategy and visualize, architect, and implement high performing software solutions to meet business goals
Equal employment opportunity Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>
Big Data Engineer https://www.rezilyens.com/current_openings/big-data-engineer/ Fri, 04 Dec 2020 19:06:42 +0000 https://www.rezilyens.com/?post_type=current_openings&p=429 The role Responsible for the development of high performance, distributed computing tasks using Big Data technologies such as Hadoop, NoSQL, text mining and other distributed environment technologies.

Your responsibilities

  • Familiarity with JVM-based function languages including Scala and Clojure; Hadoop query languages including Pig, Hive, Scalding, Cascalog, PyCascading; along with alternative HDFS-based computing frameworks including Spark and STORM are desirable.
  • Uses Big Data programming languages and technology, writes code, completes programming and documentation, and performs testing and debugging of applications.
  • Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in distributed, large scale analytics and visualization solutions.
  • Interacts with data scientists and industry experts to understand how data needs to be converted, loaded and presented. Works in a highly agile environment.

The must-have skill sets

  • Bachelor of Science in Computer Science, Math or Scientific Computing preferred.
  • Typically requires 5-8 years experience. C/C++, Python and CI/CD required. Apache NiFi, Cloudera suite (Hive, Impala and Spark), Java and Bash preferred

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective. Country: USA]]>
Full Stack Software Engineer https://www.rezilyens.com/current_openings/full-stack-software-engineer/ Fri, 04 Dec 2020 18:43:28 +0000 https://www.rezilyens.com/?post_type=current_openings&p=428 The role The role will include a range of responsibilities from authentication and authorization to compliance and automation. We focus on improving code quality and making work easier for everyone.

Your responsibilities

  • Serve as a Subject Matter Expert(SME) in web application security for projects during development.
  • Provide Application Security consulting and recommendations, ensuring the implementation of approved security requirements.
  • Help improve the quality of our code throughout the whole stack. This will include writing fixes for individual problems as well as authoring “guard rails” which keep engineers from introducing problems in the first place.
  • Contribute to code reviews, design discussions, and develop features and solutions that scale.
  • Share application security knowledge with the members of the wider engineering team through training and internal blogging.
  • Support the implementation and enforcement of secure design principles according to policies, standards, and patterns of Application Security.
  • Plan , organize, and complete work within agile sprints. Communicate effectively on progress towards meeting expectation.
  • Use the best software development practices and processes to coach and mentor other engineers toto become proficient developers.
  • Contribute to a team culture that  values openness, inclusiveness, respect, quality, robustness, scalability, and humility while fostering innovation.
  • Participate in security incident response when needed.
  • Work with security product vendors and service providers to evaluate security offerings, including product evaluations, proof-of-concepts, and pilot installations.
  • Collaborate with product management and other engineering teams to define initiatives and features.
  • Our team runs our own services and are on-call for those services 24/7.

The must-have skill sets

  • Minimum two years of experience with web application technologies including HTTP, HTML, CSS, and JavaScript
  • Minimum one year of experience with modern JS libraries/frameworks (e.g. React, Angular, Vue, etc.).
  • Minimum two years of experience with scripting languages like Python, Ruby, PHP, JavaScript, etc.
  • Deep understanding of each OWASP top 10 vulnerability
  • Minimum two years of experience in a security role Knowledge of website security, such as headers, cookies, CORS, XSS, etc.
  • Strong understanding of Web authentication technologies such as OAuth and SAML
  • Knowledge of the Software Development Life Cycle (SDLC), both generating policy and the application thereof
  • Understanding of TLS and encryption, down to individual ciphers, and hashes and their correct application
  • Experience with hacking, pen testing, and security tools (e.g. Burp Suite, Kali Linux, Nmap, Ghidra, IDA Pro, John the Ripper, Metasploit)
  • Strong technical communication skills
  • Knowledge of object-oriented software design patterns and computer science fundamentals (e.g. data structures, algorithms)
  • Understanding of web frameworks and ORMs (for instance, Active Record in Rails)Experience with relational DBs (e.g. MySQL) including the development of complex SQL queries and their security pitfalls
  • Testing methods, including unit and integration tests Knowledge of Linux and  networking
Good to have 
  • Knowledge of how to use and configure Docker and Kubernetes
  • Contributions to open source projects
  • Swagger/Open API tooling experience
  • Knowledge of using fuzzing in a web context
  • Experience working with real-time messaging, NoSQL storage, and asynchronous task queues (e.g. Redis, RabbitMQ, Kafka, Celery, or Spark)
  • Understanding of security-related compliance topics such as SOC2, PCI, ISO 27001

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective. Country: USA]]>
IT Executive https://www.rezilyens.com/current_openings/it-executive/ Thu, 08 Oct 2020 17:13:50 +0000 https://www.rezilyens.com/?post_type=current_openings&p=421 The role This is for an entry to junior level opportunity for an ambitious up and coming tech with a solid windows background and an insatiable hunger for technology. The IT Executive– Junior is the “voice of the company” and true backbone of this company and to be successful you will require at least 1 year of real-world IT experience. However, you will move to the top of the stack should you have previous experience in Managed Services/experience supporting multiple businesses at once. As the IT Executive– Junior, you will provide a mix of onsite and remote support for Small and Medium-sized businesses in the Greater Chicago land area. The IT Executive– Junior will receive training as well as certification reimbursement. This is a great opportunity to grow your skills and take the next step in your IT career.

Your responsibilities

  • Experience with Active Directory, Group Policy, and O365
  • Previous experience with a ticketing system
  • Familiarity with remote support tools (such as Kaseya or Logmein)
  • Experience resolving common issues on desktop platforms including Windows OS and Mac OSX
  • Experience working with Windows Server 2008-2016
  • Technical support at the network level: LAN/WAN, switches, firewalls, etc.

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.  ]]>
IT Manager https://www.rezilyens.com/current_openings/it-manager/ Thu, 08 Oct 2020 17:08:13 +0000 https://www.rezilyens.com/?post_type=current_openings&p=420 The role The IT Manager, Infrastructure Technology & Operations will be responsible for the day-to-day operations of Ingredion’s global IT infrastructure landscape. Ensuring that service delivery meets the business requirements of the sourcing strategy. Responsible for driving continuous improvement into the infrastructure environment to support the digital transformation, cloud first strategies of the department. Accountable for managing the capital and expense budgets to meet IT department finance goals. Responsible for asset and inventory management to create accurate spend forecast on a quarterly basis. Leverage capacity management to forecast growth. Accountable for securing all infrastructure assets through a disciplined patch management program and in conjunction with the IT Cyber Security department. Maintaining uptime service levels, and daily reporting of key performance metrics on all operational aspects of the infrastructure landscape. Scope includes Data Centers/Server Rooms, Servers, Virtual landscapes, Storage arrays, Email/Collaboration, and Backups for all locations. Management of Azure tenant and Active Directory landscape. Monitoring and Alert management all infrastructure nodes.

Your responsibilities

  • Identify and deliver innovative technology solutions that deliver business value and improve customer experience. Lead the expansion of hybrid infrastructure by driving cloud migration of technology and services, in support of Ingredion’s Digital Transformation.
  • Drive continuous performance improvement by identifying and initiating process improvements for performance gaps across all infrastructure competencies and suppliers.
  • Lead the analysis of industry and market trends for infrastructure service delivery and identify potential opportunities for improvement.
  • Ensure efficient and effective design and delivery of infrastructure solutions consistent with business goals, risk tolerance and IT standards. Responsible for architecting road map for 3- & 5-year outlook.
  • Establish service level agreements and communicate monthly performance against service levels to business and IT leadership.
  • Identify organization requirements for the resources, structures and cultural changes necessary to support the successful outsourcing of infrastructure services.
  • Facilitate operational governance through the implementation of an infrastructure service delivery governance program to ensure global alignment on demand management and adherence to technology standards.
  • Build and maintain effective working relationships with between internal employees and external service providers that will help facilitate effective communication of business needs and delivery of quality service.
  • Manage team of on and offshore resources for delivering infrastructure services. Including personnel selection/hiring, training, staff development, performance management, goal development and annual performance reviews.
  • Enhance IT team capabilities by seeking to understand the career ambitions of team members and enabling the creation of meaningful development plans. Provide appropriately challenging tasks and assignments for team members to fully leverage their potential.
  • Ensure that service providers report accurate reporting of performance metrics against documented SLAs. Ensure that service providers adhere to all of the terms and conditions of the contract including financial commitments and approved changed requests. Promptly address all service deficiencies.
  • Ensure that infrastructure enhancement requests are effectively prioritized and translated into service requirements while ensuring clear alignment to service contracts and required change control procedures.
  • Ensure that incidents are effectively prioritized and responded to per defined service level agreements.
  • Change Management process owner responsible evolving the process to align with speed and agility of Ingredion’s Digital Transformation . Ensure that change requests are effectively prioritized and responded to per required change control procedures and in alignment with service contracts.
  • Align service capacity to business demands while ensuring customer satisfaction to the agreed upon service request outcomes.
  • Develop and maintain service delivery plans including budgets, processes, tools, staffing and chargeback mechanisms.
  • Develop, maintain and communicate service catalogs that clearly define repeatable infrastructure services offered to the business.

The must-have skill sets

  • Bachelor’s or master’s degree in computer science, information systems, business administration or related field, or equivalent work experience
  • Minimum of ten (10) years of IT / business experience
  • Minimum of five (5) years of management experience
  • Minimum of five (5) years of leadership responsibility in managing multiple, large, cross-functional teams or projects and influencing senior-level management and key stakeholders
  • Extensive experience with Service Provider Management delivery model.
  • Extensive ITIL knowledge and experience
  • Extensive experience in managing infrastructure and IT operations (ITOM)
  • Ability to translate business needs into requirements
  • Knowledge and experience with financial models and budgeting
  • Strong leadership capability, executing as appropriate in the areas of responsibility
  • Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs
  • Advanced knowledge of business operations and processes
  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment
  • Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Equal employment opportunity

Rezilyens is an equal opportunity employer and is dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent and we’re proud of our global perspective.]]>